Reception HQ
Queen City Laundry FAQs

Immediate Transfer Reasons:

  • Wrong laundry has been delivered
  • Items missing from their delivered laundry
  • Requesting time for when driver will arrive

 

FAQ Categories:

Click on the box related to the customer’s questions to jump to that section.

BILLING:

Yes, there are no contracts and you can cancel a specific pick-up or a service plan at any time. Our family-owned, local company believes in earning your business one order at a time.

We charge $2.49 per pound  (minus a 5% discount for “weekly”, “biweekly” and “monthly” service plans, about $2.37 per pound).  Additional per piece pricing for bulk items and dry cleaning prices are listed during sign-up before you complete the process.

Yes, all pick-up and delivery orders have a $40 minimum (excluding sales tax & service fees).

A credit or debit card is required during the sign up process. The card will not be charged until your laundry has been processed. At that time, you will receive an invoice by text for the billed amount.

Just log into your account and you can adjust your billing information there.  Once logged in, click the lefthand drop-down menu, select "Account" and then "Payment" and you can adjust your billing information. To access your account either click the "Schedule Now" button at www.queencitylaundry.com/delivery, download the app from the Google or Apple Playstore, or I can transfer you to a team member if you would like them to walk you through the process over the phone.

If your credit card is declined, you will receive a notification text when it is charged. At that time, log into your account and update your billing information accordingly.

SIGNING UP:

You can either click the "Schedule Now" button at www.queencitylaundry.com/delivery, download the app from the Google or Apple Playstore, or I can transfer you to a team member if you would like them to walk you through the process over the phone.

We service the following zip codes:

41011, 41014, 41016, 41071, 41073, 41074, 41075, 41099, 45034, 45039, 45040, 45065, 45102, 45111, 45140, 45147, 45150, 45174, 45202, 45203, 45206, 45207, 45208, 45209, 45212, 45213, 45214, 45215, 45216, 45217, 45219, 45220, 45223, 45224, 45225, 45226, 45227, 45228, 45229, 45230, 45232, 45236, 45237, 45241, 45242, 45243, 45244, 45245, 45246, 45249, 45255

Once you sign up, select the plan that works for you. For recurring service (and a 5% discount), you can choose “weekly”, “biweekly” or “monthly”. If you prefer more flexibility, you can choose “Not Now” and only use the service as needed.

Next, you will select your pick-up day and  customize your service exactly to your preferences including type of detergent, softener, folding and drying preferences.

Lastly, enter your billing information. You will receive a confirmation text, as well as a reminder to have your laundry ready for pick-up the evening before, and additional follow-up texts throughout the process until the following day’s delivery.

Our professional, fully customizable laundry service is always YOUR LAUNDRY, DONE YOUR WAY!

Unlike other laundry delivery service options, we own and operate our production facilities. We know laundry; we don’t just resell your order to a random laundromat.

Our drivers and laundry staff are professional, W2 employees that are highly trained, well-compensated and well-supervised. No contractors, no gig-workers, no minimum wage employees, and no confusion about who is actually doing your laundry.

Our local team of 40+ employees have been processing laundry since 2015 and have professionally cleaned millions of pounds of laundry and counting!

No, all customer orders are kept separate throughout the process, in the washers, dryers, and when folded.

Additionally, every washer is sanitized with our state-of-the-art ozone sanitization system between every load.

Yes, we offer Eco-Friendly Dry Cleaning (no nasty chemicals used) with next day delivery. For pricing and additional info, click here.

Yes, we service both residential customers as well as commercial accounts, including various hotels, salons, and Airbnb’s. 

We also offer smoke remediation services through use of our state-of-the-art ozone sanitization washing system.

Once you have selected your service plan and signed up for service, you will receive a confirmation text. You will then receive additional texts throughout the process including a reminder the evening before pick-up to have your laundry ready, texts confirming pick-up, and throughout the process until clothes are delivered clean to you the following day.

Yes, there are no contracts and you can cancel a specific pick-up or a service plan at any time. Our family-owned, local company believes in earning your business one order at a time.

For delivery orders, your laundry and dry cleaning are always returned to you the next day.

Where you would like your laundry picked up from and delivered to is completely up to you. Ideally, you want to choose a space you feel it will be safe from the elements (a porch, garage, or to your door). Be sure to indicate both your pick-up and drop-off instructions when you sign up for service. 

Your laundry is weighed before it is washed (dry) on our commercial scales. All bulk items eligible for per-piece charges are removed before weighing.

Dry cleaning items should be bagged separately and are all priced per piece.

A credit or debit card is required during the sign up process. The card will not be charged until your laundry has been processed. At that time, you will receive an invoice by text for the billed amount.

PICKUP & DELIVERY (LOGISTICS):

We service the following zip codes:

41011, 41014, 41016, 41071, 41073, 41074, 41075, 41099, 45034, 45039, 45040, 45065, 45102, 45111, 45140, 45147, 45150, 45174, 45202, 45203, 45206, 45207, 45208, 45209, 45212, 45213, 45214, 45215, 45216, 45217, 45219, 45220, 45223, 45224, 45225, 45226, 45227, 45228, 45229, 45230, 45232, 45236, 45237, 45241, 45242, 45243, 45244, 45245, 45246, 45249, 45255

Once you have selected your service plan and signed up for service, you will receive a confirmation text. You will then receive additional texts throughout the process including a reminder the evening before pick-up to have your laundry ready, texts confirming pick-up, and throughout the process until clothes are delivered clean to you the following day.

For delivery orders, your laundry and dry cleaning are always returned to you the next day.

Where you would like your laundry picked up from and delivered to is completely up to you. Ideally, you want to choose a space you feel it will be safe from the elements (a porch, garage, or to your door). Be sure to indicate both your pick-up and drop-off instructions when you sign up for service. 

Though our processes ensure all orders are kept separate and all bags properly tagged, mistakes may occasionally occur. If this happens, please notify us immediately so we can correct the mistake. Email our team at hello@queencitylaundry.com or call us at (513)230-7470

PRICING:

To approximate the number of pounds of laundry you have, consider a normal sized load for a residential washer is about 10-12 pounds of laundry.

How many loads do you have? Multiply that by 10-12 for an approximate total weight. For a more precise measurement, you could even weigh your laundry bag on a bathroom scale at home (though it may be slightly different from our scales as they are calibrated regularly by the Ohio Division of Weights and Measures).

Yes, there are no contracts and you can cancel a specific pick-up or a service plan at any time. Our family-owned, local company believes in earning your business one order at a time.

We charge $2.49 per pound  (minus a 5% discount for “weekly”, “biweekly” and “every 4 weeks” service plans, about $2.37 per pound).  Bulk wash and dry cleaning items are charged by the piece. (Link HERE for prices)

Yes, all pick-up and delivery orders have a $40 minimum (excluding sales tax & a temporary $3.99 per order fuel surcharge).

A credit or debit card is required during the sign up process. The card will not be charged until your laundry has been processed. At that time, you will receive an invoice by text for the billed amount.

Yes, we offer Eco-Friendly Dry Cleaning (no nasty chemicals used) with next day delivery. For pricing and additional info, click here.

OUR LAUNDRY PROCESS:

Yes, we service both residential customers as well as commercial accounts, including various hotels, salons, and Airbnb’s. 

We also offer smoke remediation services through use of our state-of-the-art ozone sanitization washing system.

Yes, there are no contracts and you can cancel a specific pick-up or a service plan at any time. Our family-owned, local company believes in earning your business one order at a time.

For delivery orders, your laundry and dry cleaning are always returned to you the next day.

Your laundry is weighed before it is washed (dry) on our commercial scales. All bulk items eligible for per-piece charges are removed before weighing.

Dry cleaning items should be bagged separately and are all priced per piece.

No, all customer orders are kept separate throughout the process, in the washers, dryers, and when folded.

Additionally, every washer is sanitized with our state-of-the-art ozone sanitization system between every load.

Mt. Washington

(513) 231-0255

Store Hours

Open 7 days a week, 7am-9pm

Address

2249 Beechmont Ave Cincinnati, OH 45230

Milford

(513) 248-0640

Store Hours

Open 7 days a week, 7am-9pm – INCLUDING HOLIDAYS

Address

923 Old St Route 28 Milford, Ohio 45150

Anderson

(513) 474-5110

Store Hours

Open 24 hours a day, 7 days a week – INCLUDING HOLIDAYS

Address

7825 Beechmont Ave Cincinnati, OH 45255

Amelia

(513) 752-0903

Store Hours

Open 7 days a week, 7am-9pm

Address

1310 Ohio Pike Amelia, OH 45102