terms of Service

Terms of Service for The Company Services:

The services provided by the laundromat that has accepted and processed your order (Queen City Laundry) are subject to your (“Customer”) compliance and acceptance with the terms and conditions set forth below.

Please read the following agreement carefully. “Customer” use of any of Queen City Laundry’s services indicates an agreement to be bound by the terms and conditions set forth below.

This agreement is strictly between Queen City Landry and the Customer and does not in any way constitute or imply any relationship with any other parties. As a condition to using any of Queen City Laundry’s services, and for the mutual benefit of both Queen City Laundry and the Customer, the undersigned (“Customer”) agrees to the following terms and conditions:

Garment Care, Missing or Damaged Goods:

  • Queen City Laundry will use industry standard efforts to try to ensure that washing, drying and folding services are maintained at industry standard quality.
  • Queen City Laundry accepts all Customer garments on the basis of weight and does not perform a piece-by-piece count.
  • Queen City Laundry due to time constraints does not read manufacturer suggested care and washing / drying labels
  • Queen City Laundry uses only front-load washers with an extremely fast extraction cycle to wash all Customer clothes.
  • Queen City Laundry accepts no liability for damage due to normal wear and tear or shrinkage during washing and drying.
  • Queen City Laundry accepts no liability for “special care” and delicate items that require special attention to be cleaned.
  • Queen City Laundry reserves the right to refuse cleaning any garment.
  • Queen City Laundry does not guarantee removal of all stains.
  • Queen City Laundry is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else.
  • We ask each Customer to please determine whether they can accept the loss of any garment, if not please do not leave it with us.
  • Queen City Laundry reserves the right to send Customer garments to any of Company’s or Company’s affiliates facilities for washing, drying and folding services.‍
  • “Customer must notify Queen City Laundry within 5 business days of receipt of a delivery of any lost or damaged items from that particular delivery, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.”

 

‍Allergy Notice:

Be aware Queen City Laundry does wash clothes in shared washing machines where different detergents are used, and it is possible that small amounts of prior detergents, which may not be hypoallergenic or to which customer may have an allergy, may not be completely rinsed out of these washing machines. By voluntarily using Queen City Laundry’s services, including, but not limited to, wash, dry and fold services, Customer acknowledges such possibility and risk and assumes the risk of any resulting injury resulting therefrom.

Disclaimer:

QUEEN CITY LAUNDRY’S LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO GENERAL MONEY DAMAGES IN AN AMOUNT NOT TO EXCEED THE CHARGES FOR THE TERM OF SERVICE PAID BY CUSTOMER IN THE TERM UNDER WHICH THE DAMAGES ARE ALLEGED TO HAVE OCCURRED. THIS LIABILITY SHALL BE THE EXTENT OF QUEEN CITY LAUNDRY’S LIABILITY REGARDLESS OF THE FORM IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT AND THE FOREGOING SHALL CONSTITUTE CUSTOMERS EXCLUSIVE REMEDY. IN NO EVENT WILL QUEEN CITY LAUNDRY BE HELD LIABLE OR BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE LOSS OR DAMAGES WHETHER OR NOT QUEEN CITY LAUNDRY KNEW OR SHOULD HAVE KNOWN OF THE LIKELIHOOD OF ANY LOSS OR DAMAGES. QUEEN CITY LAUNDRY DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED WITH RESPECT TO THE SERVICES RENDERED UNDER THIS AGREEMENT.

Entire Agreement / Choice of Law:

This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties, and shall be governed by the state in which the services are provided.

Mt. Washington

(513) 231-0255

Store Hours

Open 7 days a week, 7am-9pm

Address

2249 Beechmont Ave Cincinnati, OH 45230

Milford

(513) 248-0640

Store Hours

Open 7 days a week, 7am-9pm – INCLUDING HOLIDAYS

Address

923 Old St Route 28 Milford, Ohio 45150

Anderson

(513) 474-5110

Store Hours

Open 24 hours a day, 7 days a week – INCLUDING HOLIDAYS

Address

7825 Beechmont Ave Cincinnati, OH 45255

Amelia

(513) 752-0903

Store Hours

Open 7 days a week, 7am-9pm

Address

1310 Ohio Pike Amelia, OH 45102